FAQ & Store Policy

cherrypugpie

FAQ & Store Policy

FREQUENTLY ASKED QUESTIONS

Pre-order status indicates that the item is still in production. Limited pre-order means there are limited slots available for items, and can sell out. 
A list of current group orders (listed by country) will be linked here whenever available. Orders should be placed with the respective group order manager instead of through this storefront. Updated shipping prices will be calculated when the order period closes. If you have more questions about the group order process, you can contact the group order manager of your country. If there are no group orders currently running, you can contact a group order manager and have them contact me.

I always recommend ordering with a friend to split shipping costs!

I currently ship from Milpitas, California through USPS.All orders come with a tracking number for your reference.
Yes! Just leave me a note when you checkout, or email me with your order number so I can make sure your message gets sent out with the right package. For signatures, I will always sign the front  unless told otherwise.


STORE POLICY

Orders with pre-order items in them will ship when all pre-order items are available and ready for packaging, to save on shipping costs. If you would like your items shipped separately please keep pre-ordered items in a separate transaction.

International customers are responsible for paying customs fees for their country.

All sales are final. I will do my best to ship within the week but please understand I am only one person with other responsibilities as well, and delays may occur. 

If an item is damaged please contact me and I will do my best to replace it!

IMPORTANT NOTE FROM MARCH 19, 2020: Your package may be delayed due to the impacts of COVID-19. I unfortunately am not responsible for the status of your package once it leaves my hands. If your country is not currently accepting international mail, please order at a later date when it is safe to do so. Thank you for your patience and understanding!